Service terms

Introduction

FZM Solutions DMCC  maintains the FreeZoneMarket.ae Website.
United Arab of Emirates is our country of domicile.
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
We will not trade with or provide any services to OFAC and sanctioned countries.

I. DEFINITIONS

« Client » means the owner or owners of the Company or Person or Persons authorized by the owner(s) who have requested FZM Solutions to provide Services to the owner(s) or authorized person(s) of the company and in the case of more than one owner or person mean such owners or persons jointly and severally.
« Client’s Appointees » means any and all persons who may from time to time be nominated, appointed, or act as a director, alternate director, secretary, manager, partner, trustee, protector, bank signatory, other officer, grantee of a power of attorney, administrator, registered agent, or provider of a registered office, address for legal service, or registered shareholder of the Company.
« Company » means any company, trust, foundation or other legally recognized structure established and/or administered by FZM Solutions.
« Person » means any human, firm, company or other body incorporated or unincorporated.
« Services » means, but are not limited to, company formation, management, administration, registered agent, company secretarial, nominee directors or shareholders, bank or brokerage introductions, trustee, advisory, and other related services provided by FZM Solutions to Client’s Company.

II. BUSINESS ACTIVITIES

A. FZM Solutions reserves the right to discontinue providing Services and ceasing to act without notice for any Client if any Client is or becomes an Excluded Person or engages in any illegal or barred activity. An Excluded Person includes those who have been imprisoned or found guilty of any criminal offense; Persons who have been proven to have acted in a fraudulent or dishonest manner in any civil proceedings; and Persons who have acted in any manner displaying moral turpitude. Illegal or barred activities include illegal or other activities related to money laundering, receiving the proceeds of drug trafficking, terrorist activities or criminal activities or trading with such countries which have been excluded by banks and financial institutions from time to time.
B. Business activities not approved by FZM Solutions include, but are not limited to, industrial espionage, trading in arms and weapons, human beings, human or animal organs, biological substances or nuclear materials, pornography, gaming and any other purpose which is illegal under the laws of any place of incorporation or establishment of the Company or place in which it carries on business or other purposes deemed unacceptable to FZM Solutions.

III. FEES AND DIRECT COSTS

A. Client undertakes to make payment of the negotiated and agreed Fees for Services charged by FZM Solutions or of any of its related company upon Client receiving an invoice from FZM Solutions for the same. Fees are as stated in FZM Solutions’ published Fee Schedule, which is subject to change from time to time. Payment of an invoice from FZM Solutions means the client approved these service terms.
B. Client undertakes to pay FZM Solutions in advance all Direct Costs, government duties, license fees or government fees of any nature relating to the Company. FZM Solutions will not be liable for any penalties, fines or other liabilities incurred by the Client or by the Company and the Client accepts full responsibility to pay these and indemnify FZM Solutions against any liability in respect of the same.
C. In the event Client fails to settle immediately the invoices issued by FZM Solutions, then Client authorizes FZM Solutions to deduct the Fees, Direct Costs and other fees from any account or funds under the control of FZM Solutions that belong to the Client.
D. If Client does not require the Services provided by FZM Solutions, then Client shall advise FZM Solutions accordingly within thirty days of receipt of FZM Solutions’ invoice for the forthcoming year’s Services. If Client fails to notify FZM Solutions within the relevant thirty days, then Client shall be deemed to have agreed to pay FZM Solutions’ invoice for the Services in full.
E. FZM Solutions will not refund paid fees for Services (regardless of the specified term of the relevant service). FZM Solutions reserves the right not to provide Services or to act on the Client’s instructions. If FZM Solutions ceases to provide Services or ceases to act for any reason whatever, FZM Solutions will not refund paid fees for the same.

IV. DIRECTORS, OFFICERS AND REGISTERED OFFICE

A. No reference shall be made to the registered office address(es) and correspondence address(es) provided by FZM Solutions to Client’s Company in any marketing or corporate materials, advertisements or public announcements without the specific written consent of FZM Solutions.
B. FZM Solutions or the registered agent in the relevant jurisdiction may move their offices to another location and such a move may require changing of the registered office address(es) of the Company. FZM Solutions undertakes to give Client as much advance notice as possible of any such move, but it will not accept responsibility for any costs incurred by the Client as a result thereof.

V. CLIENT’S RESPONSIBILITIES

A. Client shall provide FZM Solutions with a copy of his/her passport for FZM Solutions’ records. FZM Solutions shall retain the copy of the Client’s passport in strict confidence unless required to disclose the same to a bank or brokerage firm to open an account or by a competent court of law or otherwise instructed by the Client.
B. Client shall provide FZM Solutions with updated contact details and instructions regarding restrictions on communication matters.
C. Client shall not involve the Company in any unlawful act or undertaking as the same may be defined in various jurisdictions in which Client’s Company does business. It shall be Client’s sole responsibility to determine whether any such acts or undertakings are unlawful. FZM Solutions shall not be responsible for any unlawful a ct or undertaking in which the Client or Client’s Company has been engaged.
D. Client shall ensure that he has checked his situation in his home tax country and shall not commit any offense or fraud. Tax evasion is the illegal practice of not paying taxes, by not reporting income, reporting expenses not legally allowed, or by not paying taxes owed. FZM Solutions expressly disclaims any liability about the Client not reporting tax in his home country.
E. Client shall ensure that the Company has sufficient funds to meet its commitments to FZM Solutions and other third-party suppliers of services and/or products in a timely manner. FZM Solutions shall not be responsible for the financial commitments of the Client’s Company.
F. FZM Solutions expressly disclaims any liability to the Client, the Company, and any third parties for any damage or loss to the Client, the Company or any other person arising out of the use of the Company and/or Services by the Client or any other person.
G. Client shall indemnify and hold harmless FZM Solutions, its affiliates and their directors, officers, employees and agents from and against all claims, actions, costs (including legal) and liabilities arising out of or relating to these Terms and Conditions of Business and the Services provided to the Company.
H. Client using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
I. Cardholder must retain a copy of transaction records and Merchant policies and rules
J. User is responsible for maintaining the confidentiality of his account

VI. CONFIDENTIALITY

FZM Solutions will not divulge to any third party any information concerning the Company, its Owners, its Directors and Shareholders, without the prior consent of the Owner. This clause is inapplicable when FZM Solutions is compelled by law to disclose such information.

VII. GENERAL PROVISIONS

A. All instructions or requests concerning the affairs of the Company shall be given by the Client in writing to FZM Solutions. FZM Solutions may, at its sole discretion, agree to take action on any request or instruction given otherwise than in writing only on the express understanding that FZM Solutions shall not be liable in respect of any misunderstanding or error regarding the same.
B. All communications in relation to the administration of the Company shall be deemed to have been properly communicated to the Client if sent to the postal address, email address or facsimile as notified to FZM Solutions by the Client.
C. FZM Solutions shall not be liable for any failure to comply wholly or in part with any instructions received from the Client and shall not be responsible for consequences arising from non-receipt of instructions for any reason.
D. FZM Solutions is not responsible for non-bank account opening. FZM Solutions only provides assistance with banks and shall not be liable for any failure or issue concerning bank account opening or closure.
E. FZM Solutions provides information in its brochure, World Wide Web site and other materials regarding corporate services and commercial matters. Such information does not purport to be legal, tax or other professional advice.
F. Where FZM Solutions receives mail, whether by the postal service, courier or other means on behalf of Client, FZM Solutions reserves the right to inspect the contents of such mail.

VIII. VALIDITY

These Terms and Conditions of Business supersede all prior Terms and Conditions of Business whether oral or written and no prior notice is required to be given to Client or potential Clients.

IX. TERMINATION OF SERVICES AND AGREEMENT

Any and all obligations of FZM Solutions shall cease forthwith if the Client shall fail to observe these Terms and Conditions of Business or if it comes to the attention of FZM Solutions that the Company is being used for activities other than the nature of business to be undertaken by the Company as provided by the Client in the company order.

X. TERMS AND CONDITIONS

PAYMENT CONFIRMATION 
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

REFUND POLICY
FreeZoneMarket.ae can not offer refund for delivered services. In the event that an application is rejected by a FreeZone authority refund policy will be that of the respective authority.

CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

DELIVERY/SHIPPING POLICY:
Upon payment, freezonemarket.ae will send all business license documents to the client by email and/or courier.

XI. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the DIFC Courts.
This contract shall be governed by and construed in accordance with the law of Dubai.